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Article: Chit-chat counts more than you think to your patients.
- Article from:
- Physician's Managed Care Report
- Article date:
- August 1, 1998
CopyrightCOPYRIGHT 1998 AHC Media LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Chit-chat counts more than you think to your patients
Managed care and the patient volume demands it brings sometimes make physicians feel they are trapped in a swift-moving revolving door. It's all too tempting to move patients in and out of the exam room as quickly as possible when you've got a backup in your waiting room and the day is not even half over.
As physicians, we can't surrender entirely to this temptation. Study after study has pointed out that there is a positive correlation between patient satisfaction and what I call social conversation - the casual chit-chat that precedes getting down to the business of the medical visit. And patient ...