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Article: Patient satisfaction soars with happier employees.(Survey)
- Article from:
- Patient Satisfaction & Outcomes Management
- Article date:
- November 1, 1999
CopyrightCOPYRIGHT 1999 AHC Media LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Patient satisfaction soars with happier employees
Mayo Clinic focuses on staff to improve service
Is it possible to have happy patients and unhappy employees? Administrators at the Mayo Clinic in Rochester, MN, dont think so. And thats why employee satisfaction became the focus of a special project to improve service at the Mayo Clinics division of general thoracic surgery.
By addressing everything from workload concerns to the physician-nurse relationship, the general thoracic surgery unit at St. Marys Hospital improved morale as employee satisfaction soared. Patient satisfaction rose with it to an astounding 100% excellent rating.
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