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Article: PSCU Financial Services Provides Disaster Recovery for Schools Federal Credit Union.
- Article from:
- Investment Weekly News
- Article date:
- September 19, 2009
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PSCU Financial Services' Contact Center professionals recently supplied Los Angeles-based Schools Federal Credit Union ($127 million in assets) with 24/7 call center services during complications with its core system.
Schools Federal Credit Union, which serves more than 22,000 members, relied on PSCU Financial Services' Contact Center following a phone line down from the host. Without access to its account database or Internet, the credit union needed an alternative to serve a growing line of customers - employees of the Los Angeles Unified School District - eager to cash their checks on payday. Within 10 minutes, Contact Center representatives were in touch with ...