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Article: The Rise of the Machines: Branch Services' New Look.(Special Report: Emerging Technology)(Editorial)
- Article from:
- American Banker
- Article date:
- September 15, 2009
CopyrightCOPYRIGHT 2009 SourceMedia, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Byline: Marian Raab
Bill Spearman, the president and chief executive of Mid-Hudson Valley Federal Credit Union, likes to tell a story about how earlier this year a member went to one of the credit union's automated teller machines at around 10 p.m. and was annoyed to find that his card didn't work.
Hoping it was just a mechanical glitch with the ATM, the customer drove a few miles to Mid-Hudson Valley's main branch in Kingston, N.Y., where he had his first encounter with one of the credit union's new personal teller machines, which provide a high-speed, two-way video and audio link to customer service representatives working in a 24-hour call center.
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