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Article: KnoahSoft Harmony[TM] Chosen by Agora Marketing Solutions for All Recording Requirements.

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Business Wire
Article date:
September 15, 2009
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Harmony Expected to Improve Agent Effectiveness and Efficiency

HENDERSON, Nev. -- KnoahSoft, an innovative leader for agent performance management and call recording solutions, today announced that Agora Marketing Solutions has implemented KnoahSoft's award-winning Harmony[TM] to satisfy its 100% recording and quality assurance requirements after a comprehensive evaluation of competitive bids. Harmony is a full-featured, yet affordable and tightly integrated set of web-based modules for call recording, quality evaluations, surveying, coaching, training, performance management and analytics that enables companies to effectively manage today's caller experience by ...

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