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Article: Emotions sky high as budget airlines plummet in latest Kaizo Advocacy Index; Bi-annual study shows hidden costs and poor customer service are affecting the reputation of budget airlines.
- Article from:
- M2 Presswire
- Article date:
- September 15, 2009
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M2 PRESSWIRE-15 September 2009-Kaizo: Emotions sky high as budget airlines plummet in latest Kaizo Advocacy Index; Bi-annual study shows hidden costs and poor customer service are affecting the reputation of budget airlines(C)1994-2009 M2 COMMUNICATIONS
RDATE:15092009
With holiday makers returning from summer breaks, delayed flights and lost luggage are having a severe impact on the airline industry, as demonstrated in the latest Kaizo Advocacy Index, published today (15th September 2009). Virgin Atlantic is the only airline to come out with a positive score in the study, which has found that high emotions and frayed tempers are driving negative ...