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Article: Etisalat Egypt's video-enabled contact centre increases customer satisfaction by 11 per cent; Genesys software reduces Etisalat's cost per contact by almost 70 per cent; Software raises first call resolution rate to 98 per cent, decreases customer complaints by 70 per cent Visual IVR solution will demo at CC & CM Expo - 22nd-23rd September - Genesys Stand G5.
- Article from:
- M2 Presswire
- Article date:
- September 15, 2009
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M2 PRESSWIRE-15 September 2009-Genesys: Etisalat Egypt's video-enabled contact centre increases customer satisfaction by 11 per cent; Genesys software reduces Etisalat's cost per contact by almost 70 per cent; Software raises first call resolution rate to 98 per cent, decreases customer complaints by 70 per cent Visual IVR solution will demo at CC & CM Expo - 22nd-23rd September - Genesys Stand G5(C)1994-2009 M2 COMMUNICATIONS
RDATE:15092009
CAMBERLEY, -- Following the implementation of a state-of-the-art multimedia contact solution from Genesys Telecommunications Laboratories, Etisalat Egypt, one of Egypt's leading new mobile service providers, has ...