Article: Lloyds and Barclays lead the league for FOS complaints.

Article: Indiana Regulators Uphold Rate Increase for Leased ...
The Indianapolis Star (Indianapolis, Indiana) (via Knight-Ridder/Tribune Business News);  March 25, 2004 ;     700+ words ...Byline: J.K. Wall Mar. 25--State regulators on Wednesday rejected the request of several phone carriers to reconsider a 30 percent increase in the fee the companies must pay to lease local phone lines. The decision by the Indiana Utility Regulatory Commission effectively upheld the $15.76 fee that

Article: Complaints soar as finance service 'watches bottom line'.
Western Mail (Cardiff, Wales);  June 3, 2009 ;     700+ words ...THE number of complaints being upheld against ... consumers in 57% of the complaints it investigated in ... some product areas the uphold rate was even higher, with ... being put off pursuing complaints against companies because ... further volatility in complaint volumes." The service ...

Article: War of words on mis-selling Norwich Union wants endowment mis- ...
The Sunday Telegraph London;  November 28, 2004 ;     700+ words ... ... continue to mishandle complaints to the Financial Services ... accused of rejecting complaints out of hand, while ... plus VAT for taking complaints to endowment providers ... cent plus VAT if the complaint is forwarded to the ... insurer's complaint uphold rate of 50 per cent is ...

Article: Financial complaints service workload soars.
The Birmingham Post (England);  May 29, 2009 ;     700+ words ... ... BURRIDGE The number of complaints being upheld against ... 57 per cent of the complaints it investigated in ... some product areas the uphold rate was even higher, with ... being put off pursuing complaints against companies because ... further volatility in complaint volumes." The service ...

Article: Banks still snub PPI complaints; LENDERS FACE FINES OVER ...
The Mail on Sunday (London, England);  February 22, 2009 ;     700+ words ... ... with legitimate PPI complaints. Such insurance is ... evidence of systemic complaints-handling failure ... spokeswoman. 'The FOS uphold rate on PPI cases is at ... handlers battle financial complaints on behalf of consumers ... is now pursuing his complaint with the FOS. Last ...

Article: Fos upholding vast majority of PPI complaints.
Financial Adviser;  March 26, 2009 ;     699 words ... ... 100 per cent of complaints against it upheld ... received 800 PPI complaints, she said. Ms ... unprecedented PPI complaints at the moment and ... biggest area of complaint by some margin and the uphold rate in favour of consumers ...

Article: Banks double the adviser figure for upheld FOS complaints.
Money Marketing;  June 4, 2009 ;     581 words ... ... upheld 69 per cent of bank complaints in the last year, more than ... Money Marketing show that the uphold rate for life insurance/investment ... cause of 59 per cent of new complaints in 2008/09, life insurance ... generated 4 per cent of new complaints and IFAs just 3 per cent ...