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Article: United States : Call Center Outsourcing: Focus on Provider Technologies.
- Article from:
- TendersInfo
- Article date:
- September 26, 2009
CopyrightCOPYRIGHT 2009 Al Bawaba (Middle East) Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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When it comes time for a business to decide on a call center outsourcing provider it can trust, one key element in determining a provider s ability to deliver successful services is their use of technology.
Examining the providers use of technology closely during the decision making process can uncover if the provider is employing the kinds of technologies and applications that are critical to deliver optimal customer experiences every time.
A recent Forrester report by analyst Elizabeth Herrell (News - Alert) with Simon Yates and Lauren E. Nelson, Twelve Criteria For Contact Center Outsourcers, highlights this need and other major considerations when ...