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Article: Agent Training Goes Online.(Training: Web-based technology is the future)
- Article from:
- ISO & Agent
- Article date:
- October 1, 2009
CopyrightCOPYRIGHT 2009 SourceMedia, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Byline: Meghan Boyer
Agents need proper training to sell well in the payments industry. However, some ISOs are reluctant to invest time and funds into effectively training new hires and instead rely on less-effective training methods-or no training at all.
Some ISOs "want production [from agents], but they don't want to put in the training work," says Jae Haas, executive vice president of TransNational Bancard LLC, a Rolling Meadows, Ill.-based transaction processor and ISO. "It's a Catch 22. How will you take a naA[macron]ve person and expect him to sell deals properly if they haven't been trained?"
Some ISOs that undertrain agents may want to ...