Article: #23. DIANE REYES; Global Head, Power, Energy, Chemicals, Metals and Mining, Global Transaction Services, Citigroup.(The 25 Most Powerful Women in Banking)(Occupation overview)

Byline: Charles Keenan

For Diane Reyes, winning a client comes down to establishing trust.

In one instance last year, Reyes was trying to secure a contract with Kuwait's national oil company. During a sales call in Kuwait, she had given the potential client her home telephone and cell phone numbers, pledging 24/7 access. The businessman put her to the test, calling her on a Sunday after she returned to the United States. But perhaps most telling was a chance meeting between the two outside of Kuwait, at Dubai International Airport in the United Arab Emirates. In the bustle of the terminal, Reyes received a tap on the shoulder. The executive was in ...

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