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Article: An Inconvenient Glitch for TD Customers, Reputation.(Technology)(TD Bank Financial Group plans for better customer services)
- Article from:
- American Banker
- Article date:
- October 2, 2009
- Author:
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Byline: Maria Aspan
This week, "America's Most Convenient Bank" was anything but.
TD Bank's planned integration of Commerce Bancorp's systems, scheduled for last weekend, led to a major technical failure that left customers unable to access some of their money through at least Thursday afternoon.
The breakdown in customer service has loosened TD Bank's grip on Commerce's longtime slogan and tarnished its reputation at a time when consumers are exceptionally intolerant of any problems with financial companies.
"This is a really unfortunate glitch for TD Bank in this time when customers are really looking for reliability," said Trish ...