Article: Firm Succeeds with Made-to-Order Business Plan.(Industry Profile)

Firm Succeeds with Made-to-Order Business Plan

By John Filippelli

Closeup on successful kitchen and bath professionals

CHEVY CHASE, MD -- At Jennifer Gilmer Kitchen & Bath, Ltd., success stems not so much from the belief that the customer is always right, but rather that the customer deserves what is right.

Gilmer, CKD and owner of the firm, based here, explains: "Listening to the clients and collaborating with them or any associated professionals is key, as is acknowledging their ideas while showing them other ideas. The more you pay attention to the details, the better the design and the process will work. Therefore, our design ...

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