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Article: Centrinet announces significant service performance improvements with ITSM; Sostenuto software helps boost successful target resolution times from 80% to almost 100% in one year.
- Article from:
- M2 Presswire
- Article date:
- October 13, 2009
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M2 PRESSWIRE-13 October 2009-SUNRISE SOFTWARE: Centrinet announces significant service performance improvements with ITSM; Sostenuto software helps boost successful target resolution times from 80% to almost 100% in one year(C)1994-2009 M2 COMMUNICATIONS
RDATE:13102009
Chessington, -- Managed service provider Centrinet and service management software supplierSunrise today announced how Centrinet has managed to improve its service to customers using software package Sostenuto. After a drive for service improvement which began in 2008, Centrinet is now able to announce that its audited performance on target resolution times (TRT) has risen from 80% to ...