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Article: Presence Technology Positioned in Magic Quadrant for E-Service Suites.
- Article from:
- Business Wire
- Article date:
- October 15, 2009
CopyrightCOPYRIGHT 2009 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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ATLANTA -- Presence Technology, a global CTI software provider specializing in the optimization of Contact Center performance, announces its placement by Gartner in its Magic Quadrant for E-Service Suites, published on September 11, 2009 and authored by Johan Jacobs and Michael Maoz.
The Magic Quadrant for E-Service Suites presents the main software vendors that should be considered by organizations seeking to develop self-service channels. The recommendations encompass knowledge bases for self-service, e-mail response management, web cast, collaborative browsing, virtual assistants, SMS and multimodal communication and interaction recording.
"The ...