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Article: Tech Support By Remote Control.(remote control software)(Buyers Guide)
- Article from:
- Computer Shopper
- Article date:
- September 1, 1998
- Author:
CopyrightCOPYRIGHT 1998 SX2 Media Labs LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Remote support software cuts costs and improves customer service.
With hardware margins shrinking, it's no secret that computer resellers can't count on product sales alone to sustain revenue growth. Consequently, smart VARs realize that growing the service and support components of their businesses is crucial to future profitability.
But though moving from a product-centered to a service-centered business model gives resellers a powerful competitive edge, implementing this transition can be an expensive and risky process. Building a robust support infrastructure means finding qualified people and paying them enough to stick around (a significant ...