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Article: Major US Telco Selects NICE's Workforce Management Solution for Improved Operational Efficiency; Deal Worth Over $5 Million, Further Solidifies Company's Leadership in Communications Market.
- Article from:
- PR Newswire
- Article date:
- October 27, 2009
CopyrightCOPYRIGHT 2009 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Telco to replace competing systems with NICE SmartCenter's IEX TotalView Workforce Management, for implementation in a multi-site multi-skilled environment with over 100 new sites and over 20,000 agents
RA'ANANA, Israel, Oct. 27 /PRNewswire-FirstCall/ -- NICE Systems Ltd. , a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced that it has solidified its leadership in the communications market with a major win at a top US communications service provider. The service provider intends to expand its NICE environment and has selected IEX TotalView Workforce Management from ...