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Article: Broadsoft: the 800-pound call center gorilla.(High Priority)
- Article from:
- Customer Interaction Solutions
- Article date:
- October 1, 2009
- Author:
CopyrightCOPYRIGHT 2009 Technology Marketing Corporation. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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In the year 2000 when society was in the midst of realizing how technology and the Internet in particular was going to change the world, I noticed there was a need by companies and carriers to better understand the hosted communications space. There were a number of companies with very compelling business models being launched such as Congruency, the early pioneer and leader of the communication ASP movement.
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Shortly after realizing the need for education in the market, TMC launched a magazine titled Communications ASP. The magazine was a hit with advertisers and readers for about six months until the VC community and the tech ...