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Article: BRANCH AUTOMATION: Capturing Savings On Line; Teller capture is a bigger IT commitment than branch capture, but the ROI can be more appetizing. And the scanners are getting cheaper, too.(Shifting Gears)
- Article from:
- Bank Technology News
- Article date:
- November 1, 2009
CopyrightCOPYRIGHT 2009 SourceMedia, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Byline: John Adams
Time has been one of the enemies of teller capture adoption, most notably the perception that lines at branches will get longer if tellers are responsible for scanning checks. But for Kade Pederson, teller capture is right on time.
"We believe it improves time in line," says the svp and banking support director of Spokane, Wash.-based Sterling Savings Bank, a $12 billion-asset bank with operations in several western states. "Tellers are scanning and not keying any information, so there's half the transaction work."
Sterling finished a 10-month, 200-branch teller capture deployment just under a year ago, and in the time since ...