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Article: Leading Enterprise Workforce Management Provider GMT Earns Strong Net Promoter Score Rating.(Company overview)
- Article from:
- Business Wire
- Article date:
- November 4, 2009
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Company Adopts Widely-Used Benchmark to Gauge Customer Satisfaction
NORCROSS, Ga. -- GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced results of its first annual Net Promoter([R]) Score (NPS([R])) survey. The NPS benchmarks give companies a way to compare themselves against companies they compete against in key industries and provide an objective means to identify those who are best-in-class when it comes to client satisfaction and loyalty.
GMT's Net Promoter Score is based on customers' likelihood to recommend GMT's products and services. The NPS is calculated as the ...