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Article: ING Australia Implementing Enterprise Workforce Optimization Suite from Verint Witness Actionable Solutions.
- Article from:
- Business Wire
- Article date:
- November 5, 2009
CopyrightCOPYRIGHT 2009 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Global Financial Services Company Deploying Next-Generation Impact 360 Software for Continuous Improvement Across Contact Center and Back-Office Operations
MELVILLE, N.Y. -- Verint([R]) Systems Inc. today announced that ING Australia Limited, one of Australia's largest financial services providers, is deploying the next-generation Impact 360[R] Workforce Optimization suite from Verint([R]) Witness Actionable Solutions([R]). As part of a large-scale project to consolidate the company's leadership and competitive positioning, the organization implemented the unified, analytics-driven software--which includes quality monitoring/recording, workforce management, ...