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Article: Audio Conference on CD-Rom - Health Plan Member Satisfaction Senior Management Imperative: How to Measure It and How to Fix It.
- Article from:
- Managed Care Weekly Digest
- Article date:
- November 9, 2009
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Research and Markets (http://www.researchandmarkets.com/research/4ab9f9/health_plan_member) has announced the addition of the "Health Plan Member Satisfaction Senior Management Imperative: How to Measure It and How to Fix It - 90-Minute Audio Conference on CD-Rom" report to their offering (see also Research and Markets Ltd.).
Prompted by the increased focus and attention on the current wave of studies and surveys that have found wide swings in levels of health plan member satisfaction, this special audio webcast was sponsored by the Managed Care Information Center (MCIC) on October 7, 2009.
Member satisfaction has become measurable and is now public ...