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Article: New Calabrio Application Enables On-demand Recording Controls for All Types of Users.
- Article from:
- Computer Weekly News
- Article date:
- November 12, 2009
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Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced a new Recording Controls application for customers using Calabrio Compliance Recording and Quality Management or Cisco Quality Management software. New phone- and web-based controls provide on-demand audio recording control and annotation capabilities for anyone who communicates by phone, including knowledge workers and contact center agents. The recordings may be used for training examples, archival, transaction verification or legal protection.
"With this new software application, Calabrio customers can build on their success with our compliance ...