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Article: Service World 2009 Shines Spotlight on Enhanced Service Management.
- Article from:
- Electronics Newsweekly
- Article date:
- November 11, 2009
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Enhancing the customer ownership experience by enhancing service management was the focus at Service World 2009, held in Reston, Va., and hosted by N.E.W. Customer Service Companies Inc. (NEW), the leading provider of Web-based service management solutions.
Nearly 60 leaders from many of the world's leading retail and manufacturing companies - representing more than 25 companies in the consumer electronics, home appliances, computing and food services industries - gathered on Oct. 14 and 15 at the annual user conference to share success stories and strategies on improving service management. Major topics addressed at the conference included leveraging technology ...