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Article: Philippines' biggest contact center claims RP is most sought after site.(Infotech)
- Article from:
- Manila Bulletin
- Article date:
- November 8, 2009
CopyrightCOPYRIGHT 2009 Manila Bulletin Publishing Corp. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Today, the Philippines is the most sought after site for contact center clients due to its affinity with Western culture and its customer-centric approach, according to Convergys Corp. Vice President and Country Manager Marife Zamora.“The customer experience with Filipino agents is unparalleled. Customers love it,” acquiesced Clark D. Handy, Senior Vice President, Human Resources. So much so, that the company has already exceeded its target this year for client satisfaction.“We have already delivered 4.02 out of our Philippine target of 4 on a scale of 1-5,” Zamora observed. “Most clients are reluctant to give a 5, the perfect score, but the ...