|
|
Article: Utilities and financial services companies lose GBP2 billion each year due to poor customer service; Research shows these industries offer worst service to customers One in four customers ends a relationship because of poor customer service Long waiting times and repeating information are top frustrations for customers.
- Article from:
- M2 Presswire
- Article date:
- November 12, 2009
CopyrightCOPYRIGHT 2009 Normans Media Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
M2 PRESSWIRE-12 November 2009-Genesys Telecommunications Laboratories, Inc.: Utilities and financial services companies lose GBP2 billion each year due to poor customer service; Research shows these industries offer worst service to customers One in four customers ends a relationship because of poor customer service Long waiting times and repeating information are top frustrations for customers(C)1994-2009 M2 COMMUNICATIONS
RDATE:12112009
CAMBERLEY, -- A recent consumer survey measuring the impact of poor customer service on UK businesses has revealed that utility and financial services companies are among some of the worst offenders. The research, ...