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Article: ING Australia Implementing Enterprise Workforce Optimization Suite from Verint Witness Actionable Solutions.(Company overview)
- Article from:
- Biotech Week
- Article date:
- November 18, 2009
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Verint[R] Systems Inc. announced that ING Australia Limited, one of Australia's largest financial services providers, is deploying the next-generation Impact 360[R] Workforce Optimization suite from Verint[R] Witness Actionable Solutions[R]. As part of a large-scale project to consolidate the company's leadership and competitive positioning, the organization implemented the unified, analytics-driven software-which includes quality monitoring/recording, workforce management, speech analytics, data analytics, customer feedback surveys, performance management scorecards and eLearning-across its contact center operations earlier this year, and is now in the process of ...