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Article: KnoahSoft Releases Harmony 3.0 Call Recording and Quality Monitoring Suite.

Article from:
Computer Weekly News
Article date:
November 19, 2009
Copyright

KnoahSoft, Inc., the innovative provider of call recording, quality and performance management software for contact centers, released Harmony 3.0 with new enterprise-ready enhancements including a flexible, open reporting architecture, enhanced administrative functions to support large installations and first-class security support.

Harmony 3.0 complies with rigorous PCI Standards through the use of Advanced Encryption, tight integration and synchronization with Active Directory, and enhanced password policy settings with full audit trail tracking and reporting.

In addition, Harmony extends its web-based plug-and-play interface, with a flexible and open ...

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