Article: Excuse me, isn't that your library on fire? (knowledge management)(includes related articles on knowledge management)

CEO: Knowledge management? Yea, we do that.

Consultant: Do you do it well?

CEO: Yes, but I'm sure we could do it better.

This is the common refrain of CEOs and camp directors alike. Look what happens when organizations begin to make knowledge management a priority: Rank Xerox reduced costs up to $1 billion using a combination of knowledge management and benchmarking practices. Texas Instruments saved roughly $650 million, Chevron $150 million, and Dow Chemical saved $40 million, but the median savings is more like $60 million.

These and other organizations recognized early what many other managers are just beginning to realize: that inside their ...

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