|
|
Article: Think First Announces Successful Launch of New Central Scheduling and Registration Center.
- Article from:
- Insurance Weekly News
- Article date:
- November 20, 2009
CopyrightCOPYRIGHT 2009 NewsRX. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
Think First announced that the Hospital of Saint Raphael (HSR) has successfully implemented Think First's recommendation to centralize patient scheduling and registration for their ambulatory clinics. The Hospital of Saint Raphael has worked closely with Think First consultants to execute this plan and has seen immediate results.
Saint Raphael's ambulatory clinics had been experiencing high rates of abandoned calls and low rates of first answer calls, resulting in many patient complaints. The issue was largely due to the fact that front desk personnel were responsible for answering phones while checking in patients and collecting their insurance co-payments. "We ...