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Article: Sitel Implements New Technology To Identify Ideal Customer Service Agents.
- Article from:
- Technology Business Journal
- Article date:
- November 17, 2009
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Sitel, a leading global business process outsourcing (BPO) provider, announced its implementation of a customized employment assessment software from Profiles International. Profile XT™ from Profiles International tests a potential agent's professional skill level through a measure of the candidate's thinking and reasoning style, behavior traits and occupational interests.
"As the frontline contacts for some of the world's most renowned brands, it is our highest priority to employ only the most skilled and appropriate customer care agents," said Bert Quintana, global chief operations officer at Sitel. "With access to a tool that allows for customization ...