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Article: Aspect CTI System Integrated With Oracle Front Office Call Center and Telephony Suite.

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PR Newswire
Article date:
October 12, 1998
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Oracle Licenses Aspect Telecommunications Technology Allowing Call Center

Users to Maximize Customer Contact Through Enterprise Information Sharing

REDWOOD SHORES, Calif., Oct. 12 /PRNewswire/ -- Oracle Corp. and Aspect Telecommunications today announced that Oracle has licensed the Aspect CTI System for integration with the Oracle(R) Call Center and Telephony suite. The agreement between the two companies facilitates enterprise information sharing by providing a bridge between Oracle Applications and automatic call distributors (ACDs) from vendors such as Lucent, Nortel, Rockwell and Aspect. Companies will now be able to meet customer demands more ...

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