Article: -ORACLE: Aspect CTI server system integrated with Oracle Front Office Call Center and Telephony Suite.

Article: Aspect CTI System Integrated With Oracle Front ...
PR Newswire;  October 12, 1998 ;     700+ words ... ... licensed the Aspect CTI System for ... Oracle(R) Call Center and Telephony ... brands and other call center technologies ... IVRs). "The Aspect CTI System serves ... addition of the Aspect CTI System part of our call center suite means ...

Article: Aspect Telecommunications Announces Multi-Platform CTI Middleware ...
Business Wire;  March 4, 1997 ;     700+ words ... ... development of such widely used call center applications as intelligent ... agents within the same call center or across multisite call ... McCalmont, general manager, Aspect CTI business unit. "It ... to deliver integrated call center applications such as ...

Article: New CTI, telemarketing functionality available in Davox Unison ...
Business Wire;  April 12, 1995 ;     700+ words ... ... of the most advanced call center management solutions ... efficient utilization of call center resources. This new ... Northern Telecom, and Aspect CTI links. Davox utilizes ... Davox provides complete call center management and reporting ...

Article: Call Center Demo & Conference 99 Arrives in Lake ...
PR Newswire;  April 29, 1999 ;     700+ words ... ... Nasdaq: UNEWY) is pleased to announce Call Center Demo and Conference 99, April 29-30 ... the Walt Disney World Dolphin Hotel. Call Center Demo and Conference 99 is geared towards call center professionals and IS executives, with ...

Article: Call Center Services
Gale Encyclopedia of E-Commerce;      700+ words ...CALL CENTER SERVICES Call center services have changed dramatically over the past 10 years due ... place on the Internet. Historically, a consumer contacted a call center via a telephone number and was able to talk to a customer service ...

Article: Call Center Demo & Conference 2000 to Showcase ...
PR Newswire;  May 4, 2000 ;     700+ words ...Call Center Community Gathers in Lake Buena Vista ... Media, Inc. announces the arrival of Call Center Demo & Conference 2000 (May 4 ... FL), the premier trade show for the call center community. Exhibitors will display ...

Article: Call Center Management: Balancing the Numbers.
Industrial Management;  January 1, 2001 ;     700+ words ... ... responsiveness and professionalism of call center employees are more than niceties ... company is often solely through the call center, it is imperative that managers take an active interest in how call center performance relates to overall business ...