Article: FPL Meter Readers Take Extra Step, Walk Off With Top Quality Award.

JUNO BEACH, Fla., Oct. 22 /PRNewswire/ -- Walking the extra mile is obviously part of the job for meter readers at Florida Power & Light Company.

Although statistics show FPL meter readers lead the industry in accuracy, a company team has taken steps to do even better. The team's "quality story" of how errors have been reduced has earned it the 1998 FPL President's Cup, an annual award for outstanding efforts in quality improvement. The team was one of eight finalists to vie for the award in competition earlier this month.

"Number one and getting better," FPL Chairman and CEO Jim Broadhead said of the winning team's effort. "All of the teams clearly ...

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