Article: -MERCHANTS GROUP: Call centres -- change in direction predicted by international benchmarking report.

Article: Making the right call: call centres and their ...
Precision Marketing;  June 18, 2004 ;     700+ words ... ... Centre Benchmarking report by Merchants Group, 70 per cent of call centres are still struggling with ... exacerbate the problems. Call centres are often isolated from ... necessity. If outsourced call centres are not being given CRM ...

Article: People problems in call centres
Management Services;  July 1, 2001 ;     700+ words ... ... People' problems in call centres Within the past two ... studies have looked at call centres and the 'people ... of these was by The Merchants Group in 1998 ("Call centre ... Group's figures for call centres are in general high ...

Article: Out of Site; The pressure to offer round-the-clock service is ...
Marketing Week;  May 11, 2000 ;     700+ words ... ... businesses. Virtual call centres could alleviate some ... scale for individual call centres - and this implies ... centre manager for Merchants Group, a European call ... Operating ten 50-seat call centres in different parts ...

Article: MERCHANTS GROUP: The Merchants Group ...
M2 Presswire;  April 22, 1999 ;     700+ words ... ... 220499 The Merchants Group, Europe's ... running, The Merchants Group are undertaking ... practice in call centres," says Sally ... efficiency of their call centres. We have taken ... Notes: The Merchants Group is Europe ...

Article: MERCHANTS GROUP: Merchants & Brightware announce an ...
M2 Presswire;  March 23, 1999 ;     700+ words ... ... 23 March 1999-MERCHANTS GROUP: Merchants & ... technology arm of The Merchants Group - Europe's largest ... being serviced by call centres," he continues ... partner with The Merchants Group. The combination ...

Article: A Sense of belonging: Big is often thought of as best when it ...
Precision Marketing;  December 7, 2001 ;     700+ words ... ... an average of 300 per centre. The Merchants Group has tracked this steady increase in ... Despite the visibility that ever-bigger call centres have, many companies are looking at ... Bristol alone, there are more than 70 call centres, so there is a lot of competition ...

Article: Merchants Mutual to buy Merchants Group?
Buffalo News (Buffalo, NY);  March 22, 2006 ;     700+ words ... ... Merchants Mutual Insurance Co., one of Merchants Group's biggest shareholders, is interested ... proposed price is 30 cents less than Merchants Group's closing price of $29.30 on ... market price in a letter sent Monday to Merchants Group's directors, but he also indicated ...