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Article: InTelegy Wins DMV Contract; Performance Management Firm Signs Agreement to Deliver Excellent Call Center Customer Service for the Next Millennium.
- Article from:
- Business Wire
- Article date:
- December 2, 1998
CopyrightCOPYRIGHT 1998 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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DANVILLE, Calif.--(BUSINESS WIRE)--Dec. 2, 1998--InTelegy Corporation (http://www.intelegy.com), a Danville-based call center staffing and on-site performance management firm, today announced the addition of the California Department of Motor Vehicles to its client roster. InTelegy is working with the DMV to improve their level of customer service for the next millennium.
The DMV currently fields approximately one million calls each month, responding to inquiries on vehicle registration, licensing, and more. Under the terms of the agreement, InTelegy monitored and assessed DMV operational procedures and technology infrastructure and presented recommendations to ...