Article: Delta Air Lines: Ringing up strategic gains.

At Delta Air Lines in Atlanta, transforming a strategic purchasing activity into a revenue-generating service is not a new idea. Indeed, way back in 1981 Delta Air Lines formed a wholly owned subsidiary called Epsilon to buy and sell jet fuel. United Airlines was the first company to get a distributor's license; we just followed suit, says Tom Shell, general manager for fuel purchasing at Delta. We sell $40 to $50 million of jet fuel, mostly in Cincinnati, where we operate that facility's fuel system. DHL is our largest customer.

We don't pursue this activity to make a lot of revenue, says Shell. We make comfortable returns, but Epsilon meets our strategic ...

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