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Article: ServiceAlliance(TM) Selected to Improve Xerox Engineering Systems Customer Service Operation.

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PR Newswire
Article date:
February 17, 1999
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HORSHAM, Pa., Feb. 17 /PRNewswire/ -- Astea International (Nasdaq: ATEA) announced that XE Systems, Inc., a subsidiary of Xerox Corporation known as Xerox Engineering Systems, has selected ServiceAlliance, Astea's Customer Management Support solution, in a move to automate and improve its customer service operations. Xerox Engineering Systems, which sells and services wide-format printers, scanners, copiers, software and supplies for engineering markets, will deploy ServiceAlliance to manage all facets of customer service, including customer inquiries, billing, contracts, logistics and other front-office tasks.

Astea's professional services team is expected to ...

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