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Article: Development of the Physical Therapy Outpatient Satisfaction Survey (PTOPS).
- Article from:
- Physical Therapy
- Article date:
- February 1, 1999
- Author:
CopyrightCOPYRIGHT 1999 American Physical Therapy Association, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Background and Purpose. The purposes of this S-phase study were (1) to identify the underlying components of outpatient satisfaction in physical therapy and (2) to develop a test that would yield reliable and valid measurements of these components. Subjects. Three samples, consisting of 177, 257, and 173 outpatients from 21 facilities, were used in phases 1, 2, and 3, respectively. Methods and Results. In phase 1, principal component analyses (PCAs), reliability checks, and correlations with social desirability scales were used to reduce a pool of 98 items to 32 items. These analyses identified a 5-component model of outpatient satisfaction in physical therapy. The phase 2 ...