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Article: Getting nickeled and dimed?(phone bill charges)(Brief Article)
- Article from:
- Black Enterprise
- Article date:
- January 1, 1999
- Author:
CopyrightCOPYRIGHT 1999 Earl G. Graves Publishing Co., Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Here's how phone companies are simplifying your phone bill
Does your phone bill read more like the phone book? Endless pages of charges that leave you scratching your head? If so, you're not alone. The Federal Communications Commission logs a whopping 10,000 calls each month from people who have questions about their phone bills, says FCC Commissioner William Kennard. "We receive a half-million calls each month from consumers questioning phone charges," adds Frank Bennett, vice president of customer billing for Bell Atlantic. If you're one of that growing number, help will soon be on the way.
In response to consumer complaints, the FCC has issued ...