Article: Supply Chain Management: Outsourcing Options for the North American Utility Industry.

ATLANTA, April 28 /PRNewswire/ -- The energy utility industry's first comprehensive examination of the growth in outsourcing service functions is the focus of two Guides being published by The C Three Group (www.cthree.net).

"Supply Chain Management: Outsourcing Options for the North American Utility Industry" is a two-volume set. Volume One: Retail Customer Contact" Functions includes: Billing; Call centers -- inbound and outbound; Meter reading; Remittance processing; Credit and Collections; and Personnel staffing.

Volume Two: "Wires and Pipes" Functions includes: Meter, line and distribution equipment installation, maintenance and repair; Location ...

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