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Article: IP telephony: making the business case.(includes related articles on voice/data integration and implementing Internet Protocol telephony solutions)
- Article from:
- Business Communications Review
- Article date:
- May 1, 1999
- Author:
CopyrightCOPYRIGHT 1999 BCR Enterprises, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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It's kind of ironic: While new technology has helped businesses reach new levels of productivity and profitability, it's always difficult to convince CFOs to make a buy decision. Anyone making a case for new technology investments has to be able to answer questions such as: How is this going to improve our bottom line? Is it going to increase revenue?
Similarly, end users want to know: How will a new technology help me do my job better - or make my life easier?
IP Telephony isn't immune from these trends. Anyone pitching IP Telephony should expect to catch these same questions. Fortunately, there are some good answers.
First, you need to ...