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Article: Aspect Telecommunications Introduces the Customer Relationship Portal; Media-blending Technology Integrates Multimedia Customer Contacts to Provide Consistent Interaction.
- Article from:
- Business Wire
- Article date:
- June 8, 1999
CopyrightCOPYRIGHT 1999 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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SAN JOSE, Calif.--(BUSINESS WIRE)--June 8, 1999--
Aspect Telecommunications Corporation (Nasdaq:ASPT), a leading provider of customer relationship management (CRM) solutions, today introduced Aspect(R) Customer Relationship Portal software, a multimedia customer contact package for managing customer interactions over voice, Web, e-mail and fax.
The Customer Relationship Portal enables businesses to deliver a consistent customer experience through one virtual place that connects customers with the right enterprise resource, no matter how the customer contacts the business.
"With the widespread acceptance of the Internet, and with more and more ...