Article: Words to the wise.(functional illiteracy among workers)

Think illiteracy is a problem of the past? There's a reason some workers avoid the written word. Here's how you can help.

Although the majority of Americans are literate, that doesn't mean illiteracy isn't a workplace obstacle. Productivity is sagging, errors are skyrocketing, and many problems can be attributed directly to employee inadequacies with the written word. Eunice Askov, a professor of education at Pennsylvania State University in University Park, unravels this paradox: "Very few people are illiterate if that means they can't read or write at all. But millions face serious challenges keeping up with the demand to read and write on the job."

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