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Article: MARCONI COMMUNICATIONS: Marconi development deal makes the virtual call-centre a reality.
- Article from:
- M2 Presswire
- Article date:
- July 9, 1999
CopyrightCOPYRIGHT 1999 Normans Media Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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M2 PRESSWIRE-9 July 1999-MARCONI COMMUNICATIONS: Marconi development deal makes the virtual call-centre a reality (C)1994-99 M2 COMMUNICATIONS LTD
RDATE:080799
Marconi Communications has teamed up with computer telephony systems house royalblue to develop an automatic call distribution (ACD) system running on the phone network rather than at a call centre site. According to Marconi Communications, the development could help to reshape the call-centre industry.
Thanks to Marconi Communications' expertise in System X digital exchanges and Intelligent Networks and royalblue's computer telephony integration (CTI) systems, telecoms service ...