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Article: SQUARE PEGS.(customer service representatives)(Brief Article)
- Article from:
- Entrepreneur
- Article date:
- September 1, 1999
- Author:
CopyrightCOPYRIGHT 1999 Entrepreneur Media, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Filling your customer service team with "mini salespeople"? Chances are, you're missing the mark.
There's not an entrepreneur in business who'd say customer service isn't important, but how many of them back up their words with good hiring techniques? The fact is, entrepreneurs, like most other businesspeople, usually don't put enough thought into hiring customer service reps. In fact, they often think of their customer service reps as clerks or sales trainees - not realizing good customer service people have unique qualities, and finding the right person for the job could mean the difference between keeping and losing customers.
"There's often some ...