Article: CALLSCAN: World's first open call centre MIS to st start shipping.

M2 PRESSWIRE-5 November 1999-CALLSCAN: World's first open call centre MIS to start shipping (C)1994-99 M2 COMMUNICATIONS LTD

RDATE:031199

* Callscan's pRo 100 Open Call Centre Reporting Software To Be Included In New Siemens Switch

Callscan Limited's pRo 100, the first call centre management information system (MIS) compatible with the Enterprise Computer Telephony Forum's (ECTF's) new R.100 open call centre reporting standard, is being launched as a software toolkit with a new call centre switch. Callscan's pRo 100 is available as a software toolkit with Siemens Communications' new Realitis DX 6.3 call centre switch from 1st of November.

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