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Article: COMPULSORY COMPETITIVE TENDERING IN VICTORIA'S PUBLIC LIBRARIES: BEATIFIC VISION OR BLUNDER?
- Article from:
- Australasian Public Libraries and Information Services
- Article date:
- June 1, 1998
- Author:
CopyrightCOPYRIGHT 1998 Auslib Press Party Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Although much less effectively and with more collateral damage than good performance management, compulsory competitive tendering in Victorian public libraries has been beneficial in driving change. Management processes and staff skills have been transformed, and a greater focus on mission, customer service, accountability and innovation achieved. However, cost benefits have been negligible and no viable market is in prospect. Derived from an address to the WA Local Government Librarians conference in Perth February 1998
Three years later down a rocky road, what conclusions can we draw from the application of competitive processes to Victorian public libraries? ...