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Article: Supplier service is critical to contract manufacturers.
- Article from:
- Purchasing
- Article date:
- November 18, 1999
- Author:
CopyrightCOPYRIGHT 1999 Reed Business Information, Inc. (US). This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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In many ways, contract manufacturers (CM) evaluate suppliers the same way as their OEM customers do--they measure a supplier's performance on price, quality, delivery, and service. But a major difference is that contract manufacturers weigh the performance criteria differently. Often a contract manufacturer will weigh service with more importance than an OEM because a CM cannot be responsive to its customer needs without the support of suppliers.
Unfortunately, service is harder to measure than price, delivery, and quality criteria because it is subjective and its definition can vary from one CM to the next. At contract manufacturer EFTC in Denver, Colo., for ...