Article: US CENSUS BUREAU: Census Bureau scores well in cu customer satisfaction survey of Federal agencies.

M2 PRESSWIRE-14 December 1999-US CENSUS BUREAU: Census Bureau scores well in customer satisfaction survey of Federal agencies (C)1994-99 M2 COMMUNICATIONS LTD

RDATE:131299

The Commerce Department's Census Bureau scored 70 out of a possible 100 compared with an aggregate score of 68.6 for government agencies in an expanded American Customer Service Index (ACSI) survey, according to results released today by the National Partnership for Reinventing Government http://www.npr.gov.

The survey, conducted last summer by the University of Michigan's National Quality Research Center, is the first to examine 30 federal services.

"The findings of this survey confirm we ...

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